Blue Ben insures each purchase from the time it enters transit until it is delivered to you. All orders require a signature upon delivery, at which point you become responsible for the shipment. If you have specified a recipient other than yourself for delivery purposes, you also accept that the third party’s signature is sufficient proof of delivery and fulfilment by Blue Ben.
We use just DHL at the moment.
RETURNS & EXCHANGES
We always aim for make sure our customers love our sweaters, but if you are not happy with it or with your choice, you can return it within 14 days.
Any returns must be shipped/postmarked within 14 days of being received. Returned sweaters should not
have been used and needs to be returned in a resellable condition.
Returns & Exchanges: Free in Germany (within 14 days)
Returns & Exchanges: Paid by the customer within the EU(within 14 days)
To make a return, please follow the below steps:
REGISTER YOUR RETURN Send an email to firstname.lastname@example.org with your order number, what items you’ll be returning and the reason for your return. In case of exchange, please specify the size and color of the desired replacement item(s).
Use the SHIPPING LABEL in the Box to send your box back to us. Simply place it on the box, over the original shipping label. Then book your free pickup by calling your local DHL or go to www.dhl.com to arrange a collection. Or, if available you can drop it off at your nearest DHL Service Point.
SEND IT BACK TO:
BLUE BEN c/o Soulproducts GmbH Volkmarstraße 1-7 12099 Berlin, Germany
Yes you can, but please note that all exchanges are based on stock availability. If you wish to exchange your sweater for a different style, size or color please return the item to us following the insrutctions under "How can I return my Sweater?".
Within Germany, Blue Ben offers free exchanges for different size or color. Within the EU + GB +CH, customers are required to organize and pay return, however Blue Ben will cover the shipping cost of the replacement item. The exchange items are sent out as soon as the returned goods have been received, processed and approved.
Yes, if you are not happy with your choice or our sweater, you can return it within 14 days.
Upon receiving the returned item, we inspect the goods prior to processing the refund. Once inspection is passed, returns are fully refunded, including full item value and any shipping fees paid.
If you paid by credit or debit card, direct debit, the amount will be transferred back to the account or card used within 2-5 business days.
...befor washing! It's unlikely your Label Patch gets dirty and needs to be washed. But in case - bring it to a professional laundry.
Washing your clothes after each use is often more about habit than hygiene, and quite frankly mostly it isn’t necessary. In fact, washing less slow down the fading of color and ageing of your garment in general. Many garments just need to be aired and shaken out properly to be good for another wear.
Follow the care label symbols and instructions carefully, they’ve been designed to keep your clothes in great shape while not pressuring the environment too heavily.
Thanks to modern day washing machines and detergents you no longer need to boil your laundry. A lower temperature still gets the job done, while putting less stress on your clothing and the environment. We’re not saying everything should be washed at 30C (cold), leave your underwear and bedsheets for instance, but most of it.
Fabrics that easily stretch should not be hanging but rather be folded and stacked in your wardrobe, but avoid over stacking as the garments will wrinkle. This goes for t-shirts, sweatshirts and especially knitted sweaters. And if you do catch one hanging - never pull the hanger through the neckline - remove it from inside the garment.
- Remove label badge before washing
- Wash at 30°C
- Hang to dry
- Iron at reverse at low temperature, 100°C
- Do not tumble dry
- Do not bleach
- Do not dry clean
- Wash inside out to preserve color
- Wash with similar colors
- To avoid creases, wash on low cycle and give the garment a careful shake after wash
- Hang dry to remove wrinkles and reduce the need for ironing
- Store your sweatshirt folded and lying flat in your wardrobe, hangers can stretch out the fibers and affect the shape of the garment.
You can contact us through our contact page! We will be happy to assist you and answer you within 24hours.